Welcome to the Intune Designs e-shop!

TERMS AND CONDITIONS

Terms:

RETURNS POLICY:

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your
order, you may exercise your right to return purchased products within twenty (20) days from the date on which you
received them from the Vendor. Return items must be shipped back to the Vendor within twenty (20) days from the
date on which you informed the Vendor of your decision to return said items. The products may be returned by
dispatching the package through the shipping agent indicated by the Vendor, or through another shipping agent. It is
not possible to return an item in exchange for another.

TERMS AND CONDITIONS OF RETURN:

-The products have not been used, worn, washed, modified or damaged;
-The identification tag is still attached to the products.
-The products are returned with their original packaging;
-The returned items must be shipped back to the Vendor within twenty (14) days from the date on which you
informed the Vendor of your decision.

If you have fulfilled all requirements set forth above, the Vendor will refund the price of the returned purchased
products. You will only be charged for the return shipping cost. Should you decide to use the courier indicated by
the Vendor, you will not have to directly take care of the return shipping costs, which are at your expense. In this
case, the Vendor will pay the return shipping costs for you and will withhold a flat fee as payment for the return
shipping. The fee will correspond to the original cost of shipping for the order. If an alternative courier is used for
your return, you will have to pay for the return shipping cost upfront and at your own expense. You will be notified if
the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at
no expense by the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products
and the amount paid for your purchase of the products.

 

REFUND TIMES AND PROCEDURES 

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever form of payment you used (Credit/Debit Card, PayPal, Cash on Delivery), the refund procedure will start within 14 days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:

  • purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
  • payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;

 

IDENTIFICATION TAG

All products sold by the Vendor include an identification tag attached complete with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.

 

TERMS AND CONDITIONS OF SALE

The following General Terms and Conditions of Sale govern the offer and sale of products on our web site ("www.cgintunedesigns.com "). The products purchased on www.cgintunedesigns.com are directly sold by Intune Designs LTD, with registered office in Malta, business register number, tax code and VAT number 23309313.

1. Our Business Policy
1.1
The Vendor offers products for sale on www.cgintunedesigns.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2
The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.


1.5
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.cgintunedesigns.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.cgintunedesigns.com and third parties.


2. Guarantees and Product Price Indication

2.1
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

2.2
The main characteristics of products are shown on www.cgintunedesigns.comon each product page. The products offered for sale on www.cgintunedesigns.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
2.3
Prices displayed on the Intune Designs LTD website are quoted in EUR. While we try to ensure that all prices on our website are accurate, errors may occur.

2.4
All Products come with an identification tag attached. Do not remove the tag from the purchased products should you wish to return the purchased product.


3. Customs and Duties
3.1
Upon arrival in your Country the contents of your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are responsibility of the customer receiving the order. These fees are not under the Vendor's control. For this reason we recommend you verify with your local Customs office before you place an order. The Vendor is unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.

3.2
Both the item prices as well as the shipping charges you pay to We do NOT include Customs fees, import taxes, brokerage fees, or duties.

3.3
Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor and we will be charged the Customs fees plus return shipping costs. If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.

3.4 Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices.


4. Returns
4.1
You may cancel your contract with the Vendor in relation to products purchased from the European Union , without any penalty and without specifying the reason, within fifteen (14) days from receiving the products purchased on www.cgintunedesigns.com.

4.2
Once you have exercised your right to withdraw from the contract, you must return the products to the Vendor, sending them to the shipping agent for shipment within fourteen (14) days of when you informed the Vendor of your decision to withdraw from the contract.

4.3
The Vendor must receive the returned products within fourteen (14) days from the date on which you informed the Vendor.

4.4
You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance.

5. Governing Law

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

If you bought a good or a service online or outside of a shop you also have the right to cancel and return your order within 14 days, for any reason and with no justification.

Please note that the European Commission provides a platform for extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr.

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